Vulnerable residents of Fairview House care home, in Carisbrooke, have been urgently moved out of the facility, following concerns raised with the Care Quality Commission.
The residents were moved out with only days notice and put in care homes across the Island, with no choice about where they went, relatives have revealed.
They were put into minibuses with blankets and bin bags full of possessions and moved across the Island, relatives said.
Families have spoken about their shock, some only finding out about the changes when they went to visit their relatives at the home.
Rebecca Bauers, head of inspection for adult social care in the CQC’s south region, said: “It is important that the people who live at Fairview House can rely on getting the high quality care which everyone is entitled to.
“Due to concerns raised to us, inspectors visited the service on November 2, 6 and 30.
“We have shared our initial findings with the provider and the local authority and have used our urgent enforcement powers to restrict further admissions to the service.
“The CQC report for this unannounced November inspection, including any actions taken, will be published in due course.
“Since the inspection we have worked with the local authority and have been informed that people have now been found and moved into alternative accommodation which is more appropriate for their needs.
“We believe that people using the service are entitled to receive safe, effective and high-quality care that meets their needs.
“Our priority will always be the safety of people using health and social care services.”
The Isle of Wight Council have now said that the 22 residents of the privately-run care home have been rehoused.
The home was recently taken over by Oakray Care.
A CQC inspection on 30 November identified a range of serious problems at the home which were putting residents at risk of harm, including unsatisfactory administration of medicine and unclean conditions.
The care regulator has since banned the home from admitting any new residents and has issued a notice of potential closure, which the operators can appeal, a council spokesperson said.
“During this distressing time in finding alternative care placements, the safety and wellbeing of the frail and elderly residents of Fairview House was our top priority,” Carol Tozer, director of adult social services at the council, said.
“This has been a fast-moving situation and a rapid decline in standards at this home but experienced council staff were immediately based at Fairview House to provide round the clock care and support to residents and their families, while new placements were found.
“We continued to work with the residents, their families, the CQC and alternative care homes to find suitable accommodation as soon as was possible.
“Importantly, as residents were found new accommodation, our staff and NHS colleagues were in the home this week to ensure their needs were being met and that all procedures were being followed correctly by staff.
“We understand how distressing this situation must be for residents and their families and we have done all we can to move residents out of this home as smoothly and as sensitively as possible.
“The urgency to move residents meant that we did have to hand deliver letters on Friday night and Saturday morning to relatives’ home addresses notifying them of the situation.
“All residents have now moved out of Fairview and we will be checking up on their welfare very regularly over these next few weeks.”