As the Trust continues to prepare for the colder months, it is reminding the public to support it and the wider NHS by making use of a wide range of services including NHS 111 both by phone and at online at www.111.nhs.uk or by speaking to a GP or a pharmacist.
In November 2019, SECAmb handled more than 86,000 999 calls – an average of more than 2,800 calls each day. Demand for 999 is expected to be high again this winter.
Staff in the Trust’s NHS 111 service will also be working hard to respond to callers. NHS 111 is integrated with SECAmb’s 999 services and existing out-of-hours care, including providing access to evening and weekend GP appointments, home visiting services, minor injury units, urgent treatment centres and A&E departments. Across the NHS, by the end of the year, patients will also be booked a timeslot at emergency departments if this is deemed the most appropriate service to help and support them.
SECAmb Deputy Director of Operations, Emma Williams, said: “Our staff and volunteers are working with their usual professionalism and commitment and we’re here to help to patients whether they contact us in an emergency or by using NHS 111. People can really help us by remembering that 999 is for life-threatening or serious emergencies.
“Across the NHS services are available and we want to remind people to make use of the variety of options available to them. When it’s not serious, people can arrange to speak with their GP and there is also a wealth of knowledge available from local pharmacists.
“As always, we know that winter can be challenging with issues such as severe weather and this year has been unique in testing our resilience. I am incredibly proud of the way in which everyone at SECAmb has stepped up and delivered excellent care. I thank the public for their ongoing support and know that my SECAmb colleagues will be working hard in the coming weeks and months to keep everyone safe.”
- Your winter Check List:
- Check your home medicines cabinet – is everything in date? Restock with essentials including cold remedies, pain killers, indigestion tablets and diarrhoea and constipation remedies
For further information on how to protect yourself and others this winter please visit https://www.nhs.uk/live-well/healthy-body/keep-warm-keep-well/