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Wiltshire Police is rated ‘inadequate’

The Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) has released a report on their most recent inspection of Wiltshire Police as part of the Police Efficiency, Effectiveness, and Legitimacy (PEEL) programme.

Wiltshire Police is rated ‘inadequate’ in the report for our ability to respond to the public, protect vulnerable people, and plan strategically. It also describes the Force as’requiring improvement’ in a number of other areas based on the inspection and makes a series of recommendations for how the Force can improve the service it provides to the public.

“I recognise this is a significantly concerning report,” said Chief Constable Kier Pritchard. As Chief Constable, it is my responsibility to provide the local policing services that the people of Wiltshire expect, pay for, and deserve. I am steadfast in our efforts to improve.

“I accept the HMICFRS findings and accept the recommendations outlined in their report; we take the concerns raised very seriously and are already taking prompt and comprehensive action to address them.”

“While we have worked hard to improve our service to our communities, we will be relentless in our focus on accelerating our work to do what is required to improve our service.” We fully recognise that we must act quickly to improve in some critical areas, and we will translate inspection feedback into visible activity.

I understand that people join Wiltshire Police to make a difference and to protect our communities, and it is clear from this report that we have not been doing so to the standard and expectation that the public has of us.” While we are deeply disappointed by the inspection’s findings, we are determined to implement the recommendations in the report.

“As your Chief Constable, my top priority is to improve service delivery.”

“While our officers, staff, and volunteers work extremely hard in difficult circumstances, it is clear that we have much more to do in terms of focusing on core service delivery.”

We have received similar challenges from the Police and Crime Commissioner, and we are already working together with our respective organisations to identify and address many of the issues outlined in today’s report, and we have already made changes in these areas.

“We have a detailed and focused plan that is tightly aligned with the Commissioner’s Police and Crime Plan.”

“Our ambition is to restore our service to the level that the public expects, and we have already put many actions in place to support this.”

These are some examples:

Creating a dedicated action taskforce focused on re-establishing and improving the fundamentals of public service at all levels, from point of contact to delivering improved justice outcomes.
Continuous focused training for all of our front-line officers and staff, as well as their supervisors and sergeants. Our Contact Center employees have also received enhanced training on identifying vulnerability, threat, harm, and risk in every interaction with the public.
We are in the process of establishing a Force-wide Volume Crime Team to further professionalise our approach to investigating crime across neighbourhoods, better informing victims, and collaborating with the Crown Prosecution Service to achieve better results.
“During May, I personally set out my expectations to my officers, staff, and volunteers through a series of whole force forums, speaking directly to over 1500 Wiltshire Police officers, staff, and volunteers,” Chief Constable Pritchard added. I can assure you that they are deeply saddened by the inspection findings, that they recognise what needs to be done, and that they are determined to play their part in making the necessary improvements to improve the service we provide to the public.

“Despite the complexity of the demands they now face, I am confident in their ability to deliver the service improvements that our communities require.”

We have the same goal, and we will achieve it together.

“Policing is becoming increasingly complex, and the annual HMICFRS inspection is one of several important elements of scrutiny to check and test how we perform as a Force.”

While the report highlights a number of areas in our policing approach that have been rated as ‘Inadequate’ or ‘Requires Improvement,’ it also includes some examples of positive practise from across the Force, such as:

Our approach to addressing violence against women and girls, particularly our collaborative work with local law enforcement and the Crown Prosecution Service
Our partnership with the Swindon and Wiltshire Health Care NHS Trust has resulted in the provision of a number of mental health practitioners who provide 24/7 support to the Force control centre as well as frontline officers and staff, as well as essential and appropriate care to people in crisis.
Our work revolves around early intervention to help prevent crime as soon as possible, working with children and families, and supporting frontline officers with training.
Our integrated offender management programme, which is aligned with national policy and structure, has a clear focus and partnership working.
There is no doubt that the very real and relevant challenges such as the Salisbury poisonings in 2018, the impact of the global Covid pandemic, and other challenges facing policing – such as recruitment, experience gaps across parts of our workforce resulting from the national accelerated recruitment programme of police officers (Uplift), the increasing complexity of policing demand, and local demand on partners – have all had an impact,” Chief Constable Pritchard continued.

“Having said that, we know what we need to do and where we need to improve.” We will work tirelessly to make the necessary improvements.”

As a result of the report, Wiltshire Police has been assigned to the HMICFRS’Engage’ process, which means that the Chief Constable and the PCC will provide regular progress updates to the national Police Performance Oversight Group (PPOG).

“The additional support that the ‘Engage’ process will provide will help us achieve the recommendations outlined in the report,” said Chief Constable Pritchard.

“Learning from other organisations and implementing best practises can only benefit our communities, and we look forward to learning more about the support package.”

“It is important to note that this position is not unique to Wiltshire Police; there are a number of forces currently involved in the ‘Engage’ process, and we are one of them.”

“Ultimately, this is about providing a better and more consistent policing service overall, and we appreciate the assistance provided by this process.”

“We intend to publish our progress proactively on our website in order to demonstrate to our communities that we are making the necessary improvements.”

“While crime statistics show that Wiltshire has one of the lowest crime rates in the country, we are not complacent and take the findings outlined in the HMICFRS report very seriously.”

“We expect to be held accountable for these matters not only by the inspectorate and the PCC, but also by the general public. I want to reassure you that we are already making progress and will continue to do everything possible to meet the needs of the public.” The Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) has released a report on their most recent inspection of Wiltshire Police as part of the Police Efficiency, Effectiveness, and Legitimacy (PEEL) programme.

Wiltshire Police is rated ‘inadequate’ in the report for our ability to respond to the public, protect vulnerable people, and plan strategically. It also describes the Force as’requiring improvement’ in a number of other areas based on the inspection and makes a series of recommendations for how the Force can improve the service it provides to the public.

“I recognise this is a significantly concerning report,” said Chief Constable Kier Pritchard. As Chief Constable, it is my responsibility to provide the local policing services that the people of Wiltshire expect, pay for, and deserve. I am steadfast in our efforts to improve.

“I accept the HMICFRS findings and accept the recommendations outlined in their report; we take the concerns raised very seriously and are already taking prompt and comprehensive action to address them.”

“While we have worked hard to improve our service to our communities, we will be relentless in our focus on accelerating our work to do what is required to improve our service.” We fully recognise that we must act quickly to improve in some critical areas, and we will translate inspection feedback into visible activity.

“I understand that people join Wiltshire Police to make a difference and to protect our communities, and it is clear from this report that we have not been doing so to the standard and expectation that the public has of us.” While we are deeply disappointed by the inspection’s findings, we are determined to implement the recommendations in the report.

“As your Chief Constable, my top priority is to improve service delivery.”

“While our officers, staff, and volunteers work extremely hard in difficult circumstances, it is clear that we have much more to do in terms of focusing on core service delivery.”

“We have received similar challenges from the Police and Crime Commissioner, and we are already working together with our respective organisations to identify and address many of the issues outlined in today’s report, and we have already made changes in these areas.”

“We have a detailed and focused plan that is tightly aligned with the Commissioner’s Police and Crime Plan.”

“Our ambition is to restore our service to the level that the public expects, and we have already put many actions in place to support this.”

These are some examples:

Creating a dedicated action taskforce focused on re-establishing and improving the fundamentals of public service at all levels, from point of contact to delivering improved justice outcomes.
Continuous focused training for all of our front-line officers and staff, as well as their supervisors and sergeants. Our Contact Center employees have also received enhanced training on identifying vulnerability, threat, harm, and risk in every interaction with the public.
We are in the process of establishing a Force-wide Volume Crime Team to further professionalise our approach to investigating crime across neighbourhoods, better informing victims, and collaborating with the Crown Prosecution Service to achieve better results.
“During May, I personally set out my expectations to my officers, staff, and volunteers through a series of whole force forums, speaking directly to over 1500 Wiltshire Police officers, staff, and volunteers,” Chief Constable Pritchard added. I can assure you that they are deeply saddened by the inspection findings, that they recognise what needs to be done, and that they are determined to play their part in making the necessary improvements to improve the service we provide to the public.

“Despite the complexity of the demands they now face, I am confident in their ability to deliver the service improvements that our communities require.”

We have the same goal, and we will achieve it together.

“Policing is becoming increasingly complex, and the annual HMICFRS inspection is one of several important elements of scrutiny to check and test how we perform as a Force.”

While the report highlights a number of areas in our policing approach that have been rated as ‘Inadequate’ or ‘Requires Improvement,’ it also includes some examples of positive practise from across the Force, such as:

Our approach to addressing violence against women and girls, particularly our collaborative work with local law enforcement and the Crown Prosecution Service
Our partnership with the Swindon and Wiltshire Health Care NHS Trust has resulted in the provision of a number of mental health practitioners who provide 24/7 support to the Force control centre as well as frontline officers and staff, as well as essential and appropriate care to people in crisis.
Our work revolves around early intervention to help prevent crime as soon as possible, working with children and families, and supporting frontline officers with training.
Our integrated offender management programme, which is aligned with national policy and structure, has a clear focus and partnership working.
“There is no doubt that the very real and relevant challenges such as the Salisbury poisonings in 2018, the impact of the global Covid pandemic, and other challenges facing policing – such as recruitment, experience gaps across parts of our workforce resulting from the national accelerated recruitment programme of police officers (Uplift), the increasing complexity of policing demand, and local demand on partners – have all had an impact,” Chief Constable Pritchard continued.

“Having said that, we know what we need to do and where we need to improve.” We will work tirelessly to make the necessary improvements.”

As a result of the report, Wiltshire Police has been assigned to the HMICFRS’Engage’ process, which means that the Chief Constable and the PCC will provide regular progress updates to the national Police Performance Oversight Group (PPOG).

“The additional support that the ‘Engage’ process will provide will help us achieve the recommendations outlined in the report,” said Chief Constable Pritchard.

“Learning from other organisations and implementing best practises can only benefit our communities, and we look forward to learning more about the support package.”

“It is important to note that this position is not unique to Wiltshire Police; there are a number of forces currently involved in the ‘Engage’ process, and we are one of them.”

“Ultimately, this is about providing a better and more consistent policing service overall, and we appreciate the assistance provided by this process.”

“We intend to publish our progress proactively on our website in order to demonstrate to our communities that we are making the necessary improvements.”

“While crime statistics show that Wiltshire has one of the lowest crime rates in the country, we are not complacent and take the findings outlined in the HMICFRS report very seriously.”

“We expect to be held accountable for these matters not only by the inspectorate and the PCC, but also by the general public. I want to reassure you that we are already making progress and will continue to do everything possible to meet the needs of the public.”

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