The recent chaos at e-gates across the UK’s busiest airports, which led to extensive queues and stranded travelers, was reportedly triggered by a Home Office oversight in communicating a software update to BT, according to reports.
The malfunction affected the main Border Force security database, ‘Border Crossing,’ which was implemented at a cost of £372 million almost three years ago. As a result of the shutdown earlier this week, Border Force officers had to resort to manual passport checks against backup databases due to the e-gates’ inability to function without access to the IT system.
