NatWest customers have been left frustrated this morning after being locked out of their accounts due to issues with the bank’s mobile app and online banking.
Customer Complaints
Dozens of users took to social media to report problems accessing their accounts. Many said they were greeted with a message about Sainsbury’s Bank accounts being moved to NatWest, leaving them unable to proceed with logins.
One customer posted a screenshot of the message, which read:
Background
NatWest recently completed the acquisition of most of Sainsbury’s Bank’s retail operations, including its credit card, personal loan, and savings accounts.
The migration process appears to be behind today’s disruption, though NatWest has not yet issued a formal statement.
What Customers Can Do
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Try uninstalling and reinstalling the app.
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Check NatWest’s official service status page for updates.
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Contact NatWest via telephone banking if urgent access to accounts is required.
The bank is expected to issue further guidance later today.
