Royal Mail has been fined £5.6m for failing to meet its first and second class delivery targets

Ofcom said that for the 2022-23 financial year – a time when it was hit by 18 days of strikes by frontline workers – Royal Mail’s reported performance results showed that it had only delivered 73.7% of first-class mail on time.

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It added that just 90.7% of second-class mail was received on time. It also completed 89.35% of delivery routes for each day on which a delivery was required.