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The Housing Ombudsman has recently issued findings of severe maladministration against the Guinness Partnership, a social housing provider based throughout England. These cases highlight critical failures in providing safe and secure housing to vulnerable residents.
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In one case the Ombudsman uncovered severe maladministration after the landlord failed to address a roof issue caused by bird infestation. Shockingly, the problem persisted for 21 months. The delays were exacerbated by a poor contractor changeover, and the temporary measures implemented by the landlord proved insufficient. Despite acknowledging its failures during the investigation, the landlord took an additional four months to rectify the situation.
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