In 2018, energy providers were sternly instructed to cease back-billing consumers for energy usage beyond a 12-month period. Yet, despite these regulations, some providers continue to flout the rules, leaving customers with shockingly high bills.
As frustrated consumers share their experiences online, it raises questions about whether customers should still find themselves in such predicaments. Many of these stories highlight the challenges faced by individuals who may not be aware of crucial back billing rules or lack the technical knowledge to navigate the situation effectively.
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