South Western Ambulance Service declared the incident at 11.30 a.m. on Wednesday, 482 patients were waiting for ambulances across the South West, with 106 patients awaiting handover at hospitals in the region. Declaring a critical incident allows trusts to prioritise the most vulnerable patients and implement additional safeguards to ensure patient safety. North East Ambulance Service declared a critical incident on bank holiday Tuesday for the second time in less than a week due to “unprecedented” pressure following the Christmas holiday. 