As the cost-of-living crisis grips the nation, energy consumers are increasingly voicing their frustrations with billing discrepancies and customer service nightmares. A survey conducted in 2023 of 10,218 energy customers, has shed light on the growing discontent among customers
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The survey revealed that a staggering one-fifth of energy customers who had reached out to their providers in the past year were left exasperated by delayed responses. Equally concerning was the difficulty another fifth experienced in simply making contact with their energy company.
