How to complain:You can submit your complaint in writing to [email protected] in accordance with the following to ensure your complaint is dealt with as quickly as possible: All complaints must include the headline and date of the specific article in question You must include the URL of the article, and/or link to any image or video A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached You must provide your full name, address, phone number and email address
Who can complain?Where the complaint relates to a person, complaints must be made by the named individual only (or someone formally acting on their behalf) Where the complaint relates to a business, it must be made by an employee with a management role or any other person with authority to act on behalf of the business Anyone can complain about a news story that you believe breaches the Editors’ Code of Practice
What can I complain about?You can complain about any article on our website or post on our official social media platforms, including words, images and audio/video content You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach
Time limit:Complaints must be contemporaneous and made within two months of publication The publication will endeavour to respond to the complainant within 21 working days
Complaints process:The editor will confirm receipt of the complaint within 14 working days by contacting the complainant via email All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual The editor will investigate the complaint to the best of his/her ability, in respect of the Editors’ Code of Practice, and respond accordingly We reserve the right to respond to a group of similar complaints about the same subject with one response – this means that all complainants will receive the same, or very similar, communication If we uphold your complaint, we will inform you of the remedial actions taken, or to be taken If the complainant is not satisfied with the suggested resolution, they are free to seek the advice of a lawyer who can advise them further
Confidentiality:All information provided to UKNIP will be handled sensitively and within the boundaries of the Data Protection Act 1998
Last updated: February 17, 2023. Next review due: 17 February 2025.