A heartwarming act of kindness at Asda’s Crawley store has gone viral after a staff member stepped in to pay for a struggling customer’s groceries.

The customer, who was buying items from the store’s Essentials range, realised at the self-scan checkout that she didn’t have enough money for her full shop — and heartbreakingly asked staff to remove her pizza and garlic bread from the total.

But instead of simply complying, Asda colleague Billie-Jean tapped her own card and paid for the missing items herself — leaving the customer in tears.

“I Was Just Doing the Right Thing”

Speaking modestly, Billie-Jean said:
It was early in the morning and the lady had just a few groceries. She realised she didn’t have enough cash and asked me to take off the pizza and garlic bread. I did — but then I tapped my own card and paid for them. The lady started crying and said no one had ever done anything like that to help her before.

Billie-Jean, who has worked at Asda Crawley for nine years, added:
I didn’t want to think that someone’s children or grandchildren would be going without food.

Recognition for a Local Hero

Store Manager Mij praised Billie-Jean’s compassion, announcing she has been nominated for an Asda Service Superstar Award.
“Billie-Jean not only consistently goes above and beyond to ensure our customers are satisfied, but her dedication has made a significant difference to our customers’ everyday experiences. Thank you Billie-Jean for looking after our customers and everything you do,” Mij said.

The story has touched hearts across the community, with many calling Billie-Jean an inspiration in difficult times.