South West Water is hosting a series of drop-in community sessions this week in the centre of Brixham for customers affected by the recent cryptosporidium situation. These sessions provide an opportunity for residents to get answers to their questions face-to-face.
Following the detection of cryptosporidium in the Brixham area last week, around 16,500 households and businesses were issued a boil water notice, advising them to boil and cool their drinking water before consumption. South West Water has been working tirelessly to resolve the issue. On Saturday, May 18, the boil water notice was lifted for approximately 14,000 properties in its Alston supply area after water quality monitoring confirmed the absence of cryptosporidium.
However, around 2,500 properties in Hillhead, upper parts of Brixham, and Kingswear are still subject to the boil water notice.
To address concerns and provide reassurance about the ongoing efforts to fix this issue, South West Water has invited local residents and businesses to attend drop-in sessions at Scala Hall in Brixham. Representatives from South West Water will be available to discuss water quality, network operations, compensation claims, and support for customers. Local community support groups will also be present to provide information on public health and wider support.
Laura Flowerdew, South West Water’s Chief Customer and Digital Officer, said: “I am very sorry for the impact we have had on our customers in Brixham and the surrounding area. We want to meet with customers face-to-face to provide residents and businesses an opportunity to talk to us directly. We know many customers want to understand more about what we are doing to restore a safe water supply and have questions they want answered. I would encourage anyone who has questions or concerns to drop in to see our team and find out more about how we can support them.”
The drop-in sessions will be held at Scala Hall, Brixham Town Hall, New Road, Brixham, TQ5 8TA, from 12pm-5pm today (23 May) and from 12pm-7pm on Friday, 24 May. For more information, please visit the Brixham community drop-in series.
Following safety advice from UKHSA, South West Water advises people not to attend if they are showing symptoms of cryptosporidium. Affected customers and businesses unable to attend the drop-in sessions can contact South West Water’s customer service team at 03332 343 293.
