It has been a chaotic day for major banks including HSBC, Nationwide, and Virgin Money as customers faced issues with mobile banking apps and delays in salary payments. Thousands of account holders reported problems on Downdetector and social media, expressing frustration and confusion.
HSBC: App Access Issues
HSBC customers reported problems with the bank’s app, with many unable to log in. The issues began around 8:20 am, according to HSBC. Customers took to social media to voice their concerns. One user on X (formerly Twitter) said, “@HSBC_UK the app is not working again and I need to pay bills,” while another added, “@HSBC_UK what’s going on with the app/website? It’s payday and I can’t access my wages.”
HSBC issued a statement apologizing for the inconvenience and updating customers on the situation. By around 12:15 pm, HSBC announced on X that customers could now log into personal online and mobile banking. However, they were still working on resolving secondary issues, such as viewing recent transactions. The bank warned that customers might experience slow responses or failure notices when sending payments and advised checking recent transactions in the mobile app before attempting to resend payments.
Virgin Money: Intermittent App Issues
Virgin Money customers faced intermittent issues with the bank’s app and payments throughout the morning. By midday, Virgin Money updated that access to their mobile banking app was “fully restored.” In a statement on X, the bank said: “Access to our mobile banking app has been fully restored and new payments continue to flow normally. Like other banks, we’re working hard to process the backlog of payments delayed as quickly as possible, and will update you as soon as we can.”
Virgin Money warned customers who received an error message while trying to send a payment not to attempt the transaction again, as it would be processed.
Nationwide: Delays in Salary and Pension Payments
Nationwide customers experienced delays in receiving salary and pension payments. Complaints surfaced on X, with one customer saying, “This has happened several times before,” and another noting it was “twice now in the past couple of months.
Nationwide acknowledged the issue, stating: “We are aware there is a delay with some customers receiving their salary or pension payments today. These payments are being processed and will be paid into your account today. Sorry for any inconvenience this is causing.”
Barclays: Payment Glitch
Barclays also reported issues, with customers unable to send or receive payments. The bank confirmed it was aware of the problem and assured customers that their team was working hard to restore the “faster payment system” as soon as possible.
What is Downdetector?
Downdetector is an online platform where users of popular services, including X (Twitter), Instagram, Facebook, and Virgin Media, can report service disruptions. The site reports incidents only when the number of problem reports is significantly higher than the typical volume for that time of day.
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As banks work to resolve these issues, customers are advised to stay updated through official bank communications and prepare for potential delays in transactions.
