Journalist Sonia Sodha @soniasodha tweeted, “Hi @Gatwick Airport, my friend with a disability, Victoria, has been waiting for an hour on a plane that’s landed for getting on.” This is completely unacceptable.”
Later, Gatwick Airport issued a statement saying, “The treatment received at Gatwick Airport was not acceptable, and I would like to offer our heartfelt apologies to Victoria.
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This incident has been escalated, and Gatwick and Wilson James, our assistance provider, are investigating as soon as possible.”
