While the majority of businesses are reputable and provide a good service as advertised, Sussex Police and West Sussex Trading Standards have received reports of customers being dissatisfied with the service provided. Some customers have reported vehicle damage, with some vehicles being returned dirty or with more mileage on the clock. Customers also reported extremely long wait times when their cars were returned to them after a vacation or trip. As airports become busier, it is critical for drivers to research the reputation of the companies they use. Motorists should also keep in mind that not all of the companies listed are associated with Gatwick Airport, even if the company’s name includes ‘Gatwick Airport’ or their website appears to be linked to the airport. “Travellers seeking to use’meet and greet’ parking services should do their research before deciding which company to use,” Gatwick Police Neighbourhood Policing Team Inspector James Biggs said. There are online tools available to assist travellers with their research.” “If you book online through an agent, you should be aware that your vehicle may be assigned to one of several companies on their books.” “By conducting your research, you will be more confident in leaving your vehicle with the company of your choice and enjoying your travels.” “Gatwick Airport has no relationship with these rogue’meet and greet’ parking companies, even though many of them have ‘Gatwick’ in their company name,” said Gary Wallace, Head of Parking at Gatwick Airport. “Legally rogue firms are permitted to operate on the airport as long as they do not violate our bylaws.” “If passengers are thinking about using an off-airport meet and greet parking provider, they should make sure they have a good reputation on Trustpilot, Trip Advisor, or any other reliable source.” The British Parking Association also has some useful information. However, for complete peace of mind, I would strongly advise passengers to use official on-airport parking.” “In recent years, we have had to deal with a number of rogue meet and greet’ companies at Gatwick Airport and it can be very difficult for travellers to decide which parking operator is best to use when you go on holiday or business,” said Richard Sargeant, West Sussex Trading Standards Team Manager. We recommend that travellers either park directly at Gatwick Airport or use an approved parking operator, both of which are reputable businesses.” “They provide far more security while you are away, so we always recommend visiting www.buywithconfidence.co.uk to find out which meet and greet operators are Trading Standards Approved.” “Anyone who believes they have been the victim of unfair trading practises should contact West Sussex Trading Standards through Citizens Advice at 0808 223 1133.
