Kent Fire and Rescue Service (KFRS) has been awarded ServiceMark accreditation by the Institute of Customer Service (ICS), following record feedback from customers and colleagues

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Published: 7:29 am October 4, 2021

Updated: 3:44 pm March 8, 2026

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It’s the first time a fire and rescue service has achieved this recognition, and it’s a national standard, independently recognising an organisation’s customer service excellence.

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