Just Eat customers have been warned to stay alert after a scam involving fraudulent listings was uncovered, leaving users out of pocket with no food or drink delivered.
Consumer watchdog Which? has identified 23 fraudulent businesses on the food delivery platform that claim to sell alcohol but fail to fulfil orders. Customers have paid for their items, only to find their order marked as ‘delivered’ on the app—making refunds difficult to claim.
A spokesperson for Just Eat said:
“Like all delivery companies, we have a strict onboarding process and conduct compliance checks to ensure our partners uphold the law and meet our clear service standards. While the vast majority provide excellent service, a small handful do not.”
“We are suspending these stores from our platform while we investigate further. We apologise to customers affected and are processing swift refunds.”
What to Do if You’ve Been Scammed
If you suspect you’ve been targeted by a fraudulent seller on Just Eat:
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✅ Request a refund through Just Eat – Report the issue via the app immediately.
✅ Contact your bank – Use chargeback or Section 75 protection if you paid with a credit card.
✅ Report the fraud – Contact Action Fraud or Police Scotland for further assistance.
The Bigger Picture: Just Eat’s Expansion and Challenges
Just Eat, founded in Denmark in 2001, has grown into a £2 billion business, expanding beyond food into alcohol, cosmetics, electronics, and even sex toys.
However, the platform has faced increasing scrutiny over fraudulent businesses exploiting its marketplace model.
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With millions of customers relying on Just Eat, security experts urge stronger fraud detection measures to prevent further scams.
