In an exciting announcement, Marks & Spencer has revealed its plans to recruit 10,000 new Customer Assistants to join its stores during the upcoming festive period. This number signifies a remarkable increase of over 40 percent compared to last year, demonstrating the company’s commitment to investing in colleague hours to enhance customer support on the shop floor.
Customer Assistants at M&S are the friendly faces that represent the business and are responsible for providing an exceptional shopping experience for customers. Their role encompasses a wide range of tasks, from serving customers on the shop floor and at service points, to ensuring that shelves and rails are always stocked with products. Furthermore, they engage with customers to understand their needs and offer recommendations, making their role diverse and dynamic.
During the holiday season, these new recruits will also play a crucial role in delivering M&S’ Christmas Food to Order service. With their assistance, millions of customers will receive their all-important festive essentials and treats in a timely manner, ensuring a magical Christmas experience for everyone.
The new colleagues will join the M&S team from November 19th onwards, with various start dates, roles, and flexible working patterns available. In addition, they will enjoy a range of benefits, including a generous 20 percent colleague discount from their first day.
Sacha Berendji, Operations Director at M&S, expressed his enthusiasm for the recruitment drive, stating, “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. And this year, we’re recruiting even more colleagues to ensure there’s always someone on hand to offer support and recommendations.”
Berendji also noted that the Christmas period is a busy yet exciting time for M&S, with no two days being the same. Many colleagues have even started their careers at M&S during the Christmas season and have gone on to progress within the company. With a wide range of roles and flexible working patterns available, anyone interested in being part of something special this Christmas is encouraged to visit the M&S careers website to apply.
The Customer Service Assistant roles will be spread across both Foods and Clothing & Home departments and will be available in M&S stores throughout the UK. Interested applicants can apply by visiting the M&S Christmas careers website, where roles are live and new vacancies are continuously being added.
