In an exciting announcement, Marks & Spencer has revealed its plans to recruit 10,000 new Customer Assistants to join its stores during the upcoming festive period. This number signifies a remarkable increase of over 40 percent compared to last year, demonstrating the company’s commitment to investing in colleague hours to enhance customer support on the shop floor.
Customer Assistants at M&S are the friendly faces that represent the business and are responsible for providing an exceptional shopping experience for customers. Their role encompasses a wide range of tasks, from serving customers on the shop floor and at service points, to ensuring that shelves and rails are always stocked with products. Furthermore, they engage with customers to understand their needs and offer recommendations, making their role diverse and dynamic.
