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Wetherspoons, the popular budget pub chain, has come under scrutiny after staff revealed a strategy to encourage customers to spend more during their visits.
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Employees at Wetherspoons have been trained to subtly upsell alcoholic beverages to customers at the point of sale, according to a Channel 5 documentary aired in 2021. The tactic involves mentioning the more expensive option first, such as a double shot of liquor, to increase the likelihood of customers opting for the pricier choice.
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