The Dartford Crossing will witness changes in its payment system for journeys beginning on Friday, as a new service provider, Conduent, takes over vehicle identification, payment processing, and account management responsibilities. As part of this transition, Dart Charge account holders, including Pay as You Go customers, are required to re-validate their payment cards by July 28, 2023, to avoid potential Penalty Charge Notices (PCNs).
Affected customers have already been informed by National Highways, and upon logging into their accounts, they will receive clear instructions on how to re-validate their payment cards. Failure to do so may result in crossings not being automatically paid, leading to the issuance of PCNs.
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