A significant water supply disruption occurred on Sunday as thousands of residents in areas like Guildford and Godalming, Surrey, were left without water following issues at the Shalford water treatment works. This disruption was attributed to the aftermath of Storm Ciaran, which created problems at the treatment facility.
Thames Water issued an apology, expressing deep regret for the ongoing water supply problems faced by residents. Reports of no water or low water pressure were widespread in the affected areas. Chancellor Jeremy Hunt revealed that Thames Water had informed him that as of 2:50 pm, at least 13,500 homes had experienced water supply problems, and an additional 6,500 were expected to lose their water supply shortly.