M&S Contactless Payments Crash Nationwide – Customers Left Fuming
Marks and Spencer has hit a major snag, with contactless payments and click-and-collect services knocked out for at least 48 hours. Shoppers across the UK, from Harrow to Camden and Bexleyheath, have been left stranded and frustrated as they struggle to pay or collect their orders.
Stores Open, But Payments Blocked
M&S confirmed the chaos on social media:
“We are experiencing some technical issues, meaning that we cannot accept contactless payments or process click-and-collect orders. We are really sorry for any inconvenience and hope to resolve these issues soon.”
While stores remain open, many customers relying solely on contactless cards or gift cards have found themselves unable to complete purchases. Apple Pay is also out of action, forcing staff to manually process payments and causing long queues.
Shoppers Voice Their Frustration
- A customer in Harrow said: “Contactless systems and collection kiosks have been out of service for at least 48 hours.”
- Another at Camden revealed: “I’ve tried to return clothes but was told the WiFi has been down company-wide since Saturday.”
- Many others reported leaving items behind after failing to pay and blasted M&S for poor communication.
Calls for Answers as Chaos Continues
Customers slammed M&S for the blackout and lack of updates, with one tweeting:
“Why is there no communication from the team? Your systems are down across multiple stores and people are being turned away.”
Another added: “Welcome to a world where they will stop you from using facilities whenever they want. Cash is king again.”
What’s Next for M&S?
The retailer hasn’t confirmed how many stores are hit or when the problem will be fixed. Experts warn such glitches can seriously damage customer trust—especially during busy shopping seasons when click-and-collect is crucial.
M&S urges shoppers to bring physical payment cards where possible and promises updates as soon as services are restored. If you’re heading to an M&S, check your local store’s status and follow their social channels for the latest.
