South London Cops Launch Operation Nogi to Shield Elderly from Scams
South London’s emergency response officers are going the extra mile to protect elderly and isolated residents with a heartwarming new initiative called Operation Nogi. Launched in Croydon by Inspector Phyllis Rooney and Sergeant Liam Hack, this scheme sends uniformed officers on special welfare visits to vulnerable locals, offering reassurance and vital crime prevention advice.
From Idea to Lifeline: How Operation Nogi Came About
The idea sparked back in August 2019 when Inspector Rooney told her sergeants she wanted to do more for elderly residents. The solution? A dedicated welfare car, staffed by two officers, making regular visits to those most in need. It soon got rolling with team members referring lonely residents after realising many elderly folks were slipping under the police radar.
- Visits last up to an hour, providing comfort and safety tips.
- Focus on fraud protection — including rogue traders and cold callers.
- All visits pre-arranged with officers in full uniform and ID.
Community and Partners Join Forces Against Scammers
The scheme quickly built up a network. Croydon Council’s adult social care, trading standards, and the Met’s Cyber Crime Unit now send referrals. Doorstep packs and SmartWater kits help shield homes from burglars. One Croydon man, a past bogus builder victim, praised the team for the advice and visits that helped stop future scams.
“Knowing the police genuinely care and take time to check on you is incredibly reassuring,” he said.
COVID-19 Spurs Expansion and New Safety Measures
With coronavirus ramping up scams targeting the elderly, Operation Nogi stepped up big time. It’s now active across 15 teams in Croydon, Bromley, and Sutton. Officers conduct brief doorstep visits wearing PPE and keeping social distance. They check on residents’ isolation levels and access to essentials — even delivering food donated by local supermarkets.
Thanks to fewer emergency calls, more visits can happen. A 78-year-old Coulsdon man narrowly dodged a £40,000 investment scam after police advice during a visit.
Cops, Council, and Community Rally for the Vulnerable
“I’ve been blown away by the support from residents, officers and partner agencies,” said Sergeant Hack, Operation Nogi lead. “These visits make a real difference – helping vulnerable people feel less lonely and safer. I hope the scheme grows nationwide.”
Chief Inspector Luke Mooney added: “We’re the first Met BCU to launch this, but other forces should follow. It’s crucial we protect vulnerable residents from criminals, especially now.”
Councillor Hamida Ali of Croydon Council praised the partnership: “This initiative builds on great work to protect older residents, and it’s vital during these unsettling times.”
Know Someone Who Needs Help? Get in Touch!
If you worry about an elderly or vulnerable neighbour, don’t stay silent. Email Operation Nogi at [email protected] to get them the support and protection they deserve.
