Queen Victoria Hospital Named UK’s Top NHS Trust for Patient Care
Queen Victoria Hospital (QVH) has once again smashed the competition by topping the national inpatient survey across NHS hospitals in England.
Nurses Win Nationwide Praise
QVH led the pack specifically when it came to nursing care. Patients applauded nurses for clear communication, involving them in their care, and building trust and confidence.
The hospital earned rave reviews for how staff explained conditions and treatments, listened to patients’ fears, and took every step to manage pain effectively.
Outstanding Care From Start to Finish
From waiting list to discharge, QVH scored highly at every stage:
- Efficient admission process
- Choice and quality of food, plus help with eating
- Quiet wards allowing restful sleep
- Inclusion in decisions with clear information
- Support for safe discharge and returning home
Leaders Praise Team’s Dedication
Steve Jenkin, Chief Executive, said: “This achievement is something every member of staff and volunteer at the hospital has contributed to. Whether working in theatres, wards, clinics, labs, offices, switchboard, kitchens or gardens, there is a direct link between your work and our patients’ experience.”
“Our staff are proud and committed, and we’re always looking for ways to raise our game even further.”
Nicky Reeves, Chief Nurse, added: “Patients have told us they have confidence and trust in our staff, which feeds into our excellent clinical outcomes.”
“They’ve also said we go the extra mile on what’s really important, like helping patients stay in touch with family and friends.”
