Shockwaves hit the NHS ambulance service after two ambulance staff reportedly took their own lives within weeks of each other.
Tragic Losses at Bristol Emergency Operations Centre
Just weeks ago, 20-year-old emergency medical dispatcher Catarina “Cat” Couto died. Cat was a well-loved member of the South Western Ambulance Service NHS Foundation Trust (SWASFT) based at the Emergency Operations Centre (EOC) in Bristol.
In July, 33-year-old paramedic and clinical team leader Tomos Griffiths, a father of two who worked alongside Cat, also died by suicide. Both were “hugely respected” and “known for their warmth and kindness,” according to William Lee, Assistant Director of Operations – Emergency Operations Centres.
Pressure Cooker Job Fueling Mental Health Crisis
The Bristol EOC handles 999 calls for regions including Swindon, Wiltshire, and the West Country, dispatching emergency help around the clock. Staff say the relentless workloads and chronic understaffing have created a toxic environment where mental health support falls short.
“They were passionate and proud to work for the Ambulance Service,” said Lee. “Their loss will be felt by many across the Trust for a long time.”
Campaigners Demand Government Action
The popular Facebook page UK Ambulance Humour has slammed the government for ignoring a growing crisis. They’ve urged Health Secretary Wes Streeting to launch an independent investigation into SWASFT and ambulance services UK-wide.
“These tragic deaths highlight a deeper, systemic crisis. Ambulance staff face relentless pressure, understaffing, and no proper mental health support,” the group said. “Too many heroes quietly suffer and, heartbreakingly, die. No more lives should be lost before urgent change is made.”
Cat’s family expressed gratitude to her colleagues, saying: “Being an emergency medical dispatcher was Cat’s passion. Thank you all for the love shown to her.”
William Lee urged staff to seek help, reminding them of the Well Being team, Ambulance Staff Charity Crisis Line (0300 373 0898), and Samaritans (116 123).
