Gatwick Slams After Disabled Passenger Left Waiting Over an Hour on Plane
Journalist Sonia Sodha has called out Gatwick Airport after her friend Victoria, who has a disability, was forced to wait more than an hour stuck on a plane that had already landed.
More Than 90 Minutes Trapped on Board
Sonia tweeted, “Hi @Gatwick Airport, my friend with a disability, Victoria, has been waiting for an hour on a plane that’s landed for getting on. This is completely unacceptable.”
She later updated: “Thanks to everyone who shared – Victoria is now off the plane, more than 90 minutes after landing, when the new crew stepped in to carry her off – the assistance staff had yet to arrive. This is such a disgraceful service to people with disabilities.”
Gatwick Apologises and Launches Investigation
In response, Gatwick issued a statement saying:
“The treatment received at Gatwick Airport was not acceptable, and I would like to offer our heartfelt apologies to Victoria.
This incident has been escalated, and Gatwick and Wilson James, our assistance provider, are investigating as soon as possible.”
The shocking delay highlights ongoing concerns about support for disabled travellers in UK airports.
