NatWest Lockout Chaos Hits Customers Amid Sainsbury’s Bank Takeover
NatWest customers woke up furious this morning after being locked out of their accounts. The bank’s mobile app and online services are suffering major glitches — leaving users stranded without access to their money.
Customers Slam NatWest Online Lockout
Dozens flooded social media to vent their frustration. Many reported seeing a baffling message about Sainsbury’s Bank accounts being moved to NatWest — but no way to bypass it and log in.
“Welcome to NatWest app … While we move your account over, find all the info you need about the transfer journey on our hub. We’ll let you know by email or post when your mobile app is ready to use.”
One exasperated customer said: “I go to log into my NatWest account and get this message because you bought Sainsbury’s Bank — but you’ve given no way to clear the message. So I can’t access my banking on the app or online because I need the app for verification.”
Widespread App Failures Affect NatWest & Sainsbury’s Customers
According to DownDetector, over 100 reports of issues hit the NatWest app from 9am today. The outage affects both longtime NatWest clients and those moving over from Sainsbury’s Bank credit cards, loans, and savings products.
Some frustrated users have tried deleting and reinstalling the app to fix the problem — with mixed success.
NatWest’s Big Sainsbury’s Bank Move Behind the Troubles
NatWest recently snapped up the majority of Sainsbury’s Bank’s retail operations. The transfer of customer accounts is believed to be causing today’s login woes.
So far, NatWest has stayed tight-lipped with no formal statement on the outage.
What You Can Do If You’re Locked Out
- Try uninstalling and reinstalling the NatWest app.
- Check NatWest’s official service status page for the latest updates.
- If you need urgent access, contact NatWest via telephone banking.
The bank is expected to update customers with more info later today. Stay tuned.
