Brixham Boil Water Notice Slashed as Cryptosporidium Threat Cleared
South West Water has cut the number of homes affected by the boil water notice in Brixham after tests found no cryptosporidium in the Alston supply area. Around 14,500 households in Alston can now drink tap water safely again.
Boil Notice Still In Place for Hillhead, Upper Brixham & Kingswear
While Alston gets the all-clear, about 2,500 properties in Hillhead, upper Brixham, and Kingswear must keep boiling their water. The original warning, issued on 15 May, hit roughly 17,000 homes and businesses after the parasite was found in Hillhead.
Crack in Supply System Found and Fixed
Experts made seven separate water tests around Alston—all came back negative for cryptosporidium. An independent lab confirmed the results. Meanwhile, South West Water traced the contamination source to a damaged valve on private land in Hillhead. The valve’s now repaired, and investigations continue to ensure no other risks remain.
Compensation & Support for Affected Customers
South West Water’s Chief Customer Officer, Laura Flowerdew, apologised for the disruption and stressed safety remains top priority. She urged customers to check if they are still affected via the postcode tracker on the company’s website.
To ease the hassle, South West Water has boosted compensation to £215 for affected residents, adding £100 extra. Businesses are advised to contact the dedicated helpline for claims. Bottled water stations and deliveries for vulnerable customers and firms will continue until all areas are safe.
Stay updated and check latest details here: South West Water service updates.
