Watch Out! TfL Mixed-Device Payments Could See You Schlumped Twice
Got your phone or smartwatch linked to your bank for easy travel? Sounds slick, right? But beware — tapping in with your mobile and out with your smartwatch might cost you double. That’s right, double fares on the Tube, DLR, Overground, Elizabeth line, and Thames Clipper boats!
Why You’re Getting Slap-Happy Charges
Here’s the kicker: Although both devices share your bank account, each has a unique device code. Ticket readers see two separate, incomplete journeys. Your phone’s “tap in” without a “tap out” and your watch’s “tap out” without a “tap in” trigger max fare charges—twice.
Officials Speak Out
Joanna Davidson, CEO of London TravelWatch, urges TfL and banks to get their act together. She said:
“We’d like TfL to work with the issuing banks to see if this issue can be resolved in the interests of hard-pressed passengers where every penny really does count right now. We don’t think it should matter if the devices used are different, only that the same registered bank account is paying for the journey.” “Once someone realises they’ve been double-charged due to ‘mixed-device payment’, requesting a refund is straightforward. But it’s not obvious because the gates still open as usual.”
How to Avoid Getting Stung
- Always touch in and out with the same device.
- Keep a close eye on your bank statements for extra charges.
- If you spot a double charge, ask TfL for a refund — but note it might take time to spot.
London TravelWatch has logged many complaints in 2022 from passengers hit by this sneaky double charge. Don’t let TfL’s silent gates fool you — the system won’t beep or flash to warn you when you’ve mixed devices. Stay vigilant!
