Brighton & Hove Buses Crowned National Champions for Accessibility
Brighton & Hove Buses have smashed it at the National Transport Awards 2024, bagging the top prize for Best Practice in Diversity, Inclusivity, and Accessibility. The glitzy annual event in Westminster, now celebrating 21 years, honours the transport industry’s finest efforts to keep the nation moving.
Leading the Way in Accessible Travel
The award highlights Brighton & Hove’s trailblazing approach to accessibility, driven by a community-focused culture shift. A dedicated community team works hand-in-hand with people who have lived experience to craft policies making travel smoother and more inclusive for all.
- Co-created driver training videos with the Thomas Pocklington Trust
- A fleet of 44 buses boasting dementia-friendly flooring
- The makeover of their Travel Centre into a vibrant, inclusive community hub
They’re the only UK bus firm to earn the Level 3 Inclusive Transport Leader badge from the Department for Transport—the highest honour available. Plus, they’re a Disability Confident employer and the first locally accredited as age- and dementia-friendly by Brighton & Hove City Council.
Boss Celebrates ‘Community Collaboration’
Ed Wills, Managing Director of Brighton & Hove Buses, said: “Our community and accessibility team collaborate very closely with people in the community who have lived experiences. This helps us to continually improve with the aim of making our buses accessible to everyone.”
More Accolades and Ambitions
On top of the big accessibility win, Brighton & Hove Buses scored a high commendation for the ‘Best Bus Service’ thanks to their newly extended Route 28, now reaching Eastbourne. Their dedication to innovation and community engagement keeps pushing the boundaries of inclusive travel.
Brighton & Hove Buses aren’t just taking passengers from A to B—they’re driving a nationwide movement for accessible, friendly, and inclusive journeys for all.
