An airport worker for Cathay Pacific has been caught on video throwing suitcases down a flight of stairs at Kuala Lumpur International Airport in Malaysia. The incident has led to the suspension of the employee and prompted an apology from the airline.
The footage, which has since gone viral on social media, shows the ground staff member carelessly tossing passengers’ luggage down the stairs. The video has sparked outrage among travellers and raised concerns about the handling of checked baggage.
Cathay Pacific responded swiftly to the incident, issuing a statement expressing regret and ensuring customers that the behaviour seen in the video is unacceptable and not reflective of the company’s standards.
“We are deeply sorry for the distress caused to our passengers by this incident. The behaviour displayed in the video is completely unacceptable and does not meet the high standards of service we pride ourselves on,” the airline said in its statement.
The airline confirmed that the worker involved has been suspended pending a thorough investigation. Cathay Pacific assured passengers that measures are being taken to prevent such incidents from occurring in the future, including retraining staff on proper baggage handling procedures.
Passengers who had their luggage mishandled are encouraged to contact Cathay Pacific’s customer service for assistance and to report any damages.
The incident has reignited discussions about the treatment of passengers’ belongings by airlines and their contracted ground services, highlighting the need for stringent monitoring and training to ensure the safe handling of luggage.
Cathay Pacific, one of Asia’s leading airlines, has vowed to take all necessary steps to rebuild trust with its customers following this incident. The airline has also reiterated its commitment to providing a high level of service and ensuring that such lapses do not happen again.
