Thousands of UK bank customers have been left unable to access their money after a major outage hit several banks on payday.
Customers of Lloyds Bank, Halifax, Nationwide, TSB, Bank of Scotland, and First Direct reported issues accessing online and mobile banking services early this morning, marking the second consecutive month of payday disruptions due to IT failures.
Banks Confirm Issues as Customers Face Delays
Outage monitoring site Downdetector recorded a spike in complaints from frustrated customers unable to make payments or check balances.
Nationwide Confirms Payment Delays
Nationwide confirmed on its website that some incoming and outgoing payments are delayed, but reassured customers that:
“Everything else is working normally. Direct debits and standing orders are operating as they should, but payments are in a queue and will arrive soon.”
Customers were advised that they do not need to take any action and that payments would be processed as soon as possible.
First Direct Reports Online and Mobile Banking Issues
First Direct confirmed both mobile and online banking services were down, preventing customers from making payments.
Lloyds Banking Group Acknowledges Service Disruptions
Lloyds Banking Group, which owns Lloyds Bank, Halifax, and Bank of Scotland, told Money:
We know some customers are having issues with internet banking and our apps. We’re sorry about this and we’re working to have it back to normal soon.”
TSB Customers Also Affected
TSB also confirmed customers were experiencing online banking issues, though the extent of the problem is unclear.
Second Consecutive Month of Payday Disruptions
This marks the second time in as many months that UK banks have experienced IT failures on payday, leaving customers frustrated and unable to access their funds when they need them most.
Many affected individuals took to social media to complain about not being able to pay bills or access their wages.
What Should Customers Do?
If you are affected by the outage, here are some recommended steps:
? Wait for an official update – Banks are actively working to resolve the issue, so payments should clear soon.
? Use alternative payment methods – If possible, use a credit card or another banking service to make urgent payments.
? Contact your bank – If you are facing financial hardship due to the delay, speak to your bank’s customer service team.
? Monitor your account – Once services are restored, double-check your transactions for any missing or delayed payments.
Customers Demand Answers
As frustration grows, bank customers are calling for answers as to why IT issues seem to strike on payday so frequently.
If you’ve been affected by today’s outage, share your experience in the comments.
