Kent Police Go High-Tech With Rapid Video Response to Domestic Abuse Calls
Kent Police have launched a cutting-edge video service that lets officers respond instantly to certain domestic abuse calls without leaving the station. The Domestic Abuse Hub, which kicked off on May 18, 2022, uses video tech to speed up help for victims.
Virtual Response Speeds Up Justice
Within minutes of a call coming in, officers can record crimes, take statements, and gather crucial evidence via video link. This means patrols can focus on emergency cases where there’s an immediate threat.
Since the scheme started, 600 calls have been handled this way, leading to multiple arrests. Victims get fast support and safety plans without waiting for an officer to arrive.
Swift Action Saves Victims
- On June 28, a panic alarm was installed just four hours after a virtual call, and the suspect was caught an hour later.
- Two days later, police gathered evidence within an hour, set up safeguarding plans, and tracked down the offender within eight hours.
Victims have praised the service for its speed and professionalism.
“It was amazing to have the service so quickly, I could see the officer, felt connected and reassured,” said one caller. “A five-star service with an incredible video consultation.”
“The officer was calm and courteous, a breath of fresh air. Speaking with him made me feel safer.”
Optional, Effective, and Secure
Detective Chief Superintendent Emma Banks said, “I’m so pleased the Rapid Video Response has made victims feel safer. It helps us respond to cases that don’t need an immediate in-person visit but still require swift action.”
She added the service complements Kent’s wider plan to fight violence against women and girls—and supports all victims, regardless of gender or background.
Help Is Here – You’re Not Alone
Domestic abuse can affect anyone—no matter age, race, gender, or social status. It includes physical, sexual, psychological, or financial abuse, as well as threats, intimidation, and stalking by partners or family members.
You are not to blame. Kent Police encourage victims to come forward or contact support groups if you don’t want to speak to police directly. Help is ready and waiting.
