Sainsbury’s and Tesco hit by tech meltdown, leaving online delivery orders in chaos due to contactless payment glitches.
Supermarkets’ Systems Crash, Orders Cancelled
Sainsbury’s and Tesco have suffered major technical issues disrupting their online delivery services. Most of today’s orders couldn’t be fulfilled as contactless payment systems went haywire. Both supermarkets confirmed widespread cancellations, leaving customers annoyed and scrambling.
Sainsbury’s blamed an overnight software update glitch for the payment failures. A spokesperson said, “Unfortunately, this means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly.”
Sainsbury’s & Tesco React to Payment Problems
Despite the breakdown, both chains insisted their online ordering platforms still work, with new deliveries available from tomorrow. Tesco admitted to a similar glitch forcing it to cancel same-day online orders. The retailer apologised and promised to fix the issue ASAP.
Customers Hit by Payment Hassles in Stores
Shoppers also faced payment chaos at Sainsbury’s stores in Devon and Staffordshire. At Dawlish and Burton upon Trent, contactless card payments regularly failed, sparking frustration on the ground.
- Mary Griffin slammed the lack of backup card systems, warning of lost sales and angry customers.
- Chris Bingham highlighted disruption hitting Argos click-and-collect services, which is part of the Sainsbury’s group.
Sainsbury’s reassured the public that customers’ personal data remained safe despite the tech meltdown.
What’s Next?
As Sainsbury’s and Tesco race to resolve the glitches, shoppers are urged to watch for updates before placing orders. These incidents expose the dangers of heavy reliance on digital payment systems and highlight the urgent need for robust backup plans in retail.
Meanwhile, furious customers have flooded Sainsbury’s social media with complaints over the online delivery meltdown.
