Water Supply Slowly Returns After Power Outage
Water is gradually coming back on across the Isle of Sheppey, but many customers will still face low pressure this morning. Those supplied by the Southdown reservoir will see a slow return throughout the day, while areas served by Kingsborough reservoir should expect water within a few hours.
Heads up: Turn off your taps before bed tonight to avoid flooding when the water surge hits.
Discoloured Water? Here’s What to Do
Following the power cut, it’s normal for your taps to run cloudy or discoloured water – but don’t panic. This should clear once the network stabilises.
- Cloudy or white water: Pour a glass and wait a few minutes. The cloudiness is just air bubbles from pipes refilling.
- Brown or black water: Run your tap for a few minutes. If it doesn’t clear, switch off your water for 20 minutes then try again.
- Important: Avoid using hot water taps, dishwashers, washing machines, or any water-using appliances until water runs clear. Flushing the toilet is fine.
Airlocks can happen after pipes are drained and refilled. Running your taps briefly helps to clear them.
Bottled Water Collection Points Open
Bottled water stations are open all day. Locations and times are regularly updated online.
- 7:30am: Sports Direct, Neats Court Retail Park, ME11 5JS
- 9:00am: Tesco, Bridge Road, Sheerness, ME12 1RH
- 9:00am: Leysdown Bootfair, Leysdown Road, ME12 4LR
Note: The Tesco location remains the same, but the other two sites moved after talks with emergency services for better access and safety.
Still Have Issues? Here’s Who to Call
If your neighbours have water and you don’t, or discolouration lasts more than 24-48 hours, contact the water company on 0330 303 0368.
Apologies are extended for the disruption and stress caused. The recovery effort is progressing well, with many already seeing water back on in their homes.
