Bromford Housing Hit by Cyber Attack – But No Data Breach Found
Bromford, which manages around 40,000 homes and serves roughly 90,000 people, has shut down its systems following a suspected cyber attack. The housing association’s chief information officer, Dan Gooddsall, insists there’s no sign the hackers got in – but precautions remain tight.
Systems Offline, Services Limited
As a safety measure, Bromford has taken all its technology offline. This includes appointment scheduling, customer communication, and supplier interaction systems. Only emergency calls via Bromford’s main phone line are being accepted. Customers can still make payments through the automated phone service and contact local neighbourhood coaches by phone or text.
“Returning to normal can only happen when we know our systems are safe,” said CEO Robert Nettleton.
“We understand how inconvenient this must be, and we apologise for missed appointments and our limited service,” added Dan Gooddsall.
“Our neighbourhood coaches, income colleagues, and support workers are still on hand to assist and support residents,” Nettleton reassured.
Wider Warning as Cyber Attacks Ramp Up
This is the latest in a string of cyber threats hitting public services. One city council suffered months of disruption after Russian-linked hackers launched an attack, costing taxpayers millions and leaving some services down for good.
Bromford’s swift shutdown aims to avoid a similar fallout. For now, residents are urged to be patient as the housing giant works towards a safe, controlled return to normal.
