WightFibre First on Isle of Wight to Join Institute of Customer Service
WightFibre has smashed a new milestone by becoming the first Isle of Wight company to join The Institute of Customer Service. This move underlines their rock-solid commitment to top-tier customer care, perfectly echoing their ‘because we care’ mantra.
Setting the Bar High for Customer Service
John Irvine, WightFibre CEO, said: “We already boast stellar Trustpilot scores consistently above 9/10, but we’re not resting on our laurels. Joining The Institute of Customer Service is a huge leap forward.”
Operations Director Simon 1 added: “Customer care varies wildly between companies. At WightFibre, our goal is to adopt proven frameworks through Institute membership. It lets us share insights with like-minded firms and ensures best practices as we grow. This is vital as we roll out Gigabit Island.”
Trustpilot Raves and Gigabit Island Launch
- Trustpilot average: an impressive 9.5/10
- 82% of customers rate service as ‘Excellent’
WightFibre’s ambitious plan will supply over 50,000 island homes and businesses with blazing fast full-fibre broadband at speeds up to 1Gb (1,000Mb) or faster. This will make the Isle of Wight the UK’s very first ‘Gigabit Island’.
The pilot rollout is already underway, with a full launch set for summer. The network uses fibre optic cables directly from the exchange to homes, guaranteeing a future-proof connection.
Get Ready for the Gigabit Revolution
Fancy super-speed broadband? Islanders keen to jump on the new network can register their interest now at www.wightfibre.com/gigabitisland.
