Police Celebrate First Year of Game-Changing Domestic Abuse Video Service
On the first anniversary of its Local Resolution Team, Sussex Police is highlighting how new pandemic-era tech is revolutionising domestic abuse support. A national HMICFRS report out today praises police forces for adopting video conferencing to keep safeguarding services running during COVID-19—and Sussex is leading the charge.
Half of Victims Now Choose Video Appointments
Since launching the 40-strong Local Resolution Team a year ago, Sussex Police has seen more than 50% of low-risk domestic abuse victims opt for a safe, discreet video appointment instead of face-to-face meetings. These specially trained officers handle non-urgent cases, investigate initial reports and provide vital safeguarding advice.
“Our preference is still to see victims face to face, preferably at a police station, which happens in about 30% of cases,” said Detective Chief Superintendent Steve Rayland, Head of Public Protection Command. “But restrictions like self-isolation and travel limits meant we had to adapt quickly.”
Sussex introduced secure video conferencing in March 2020, allowing victims to connect from home. Officers send a one-time encrypted link disguised in a safe text, leading callers to a virtual waiting room for confidential discussions. After the appointment, victims are advised to delete the message for added security.
Thousands of Calls Handled Remotely
- Between March 2020 and March 2021, around 5,500 video appointments took place.
- Since August 2020, 66% of these sessions have been video-based.
- Safeguarding includes referrals to local support agencies to help victims further.
Steve Rayland added: “Even after lockdown eased, the demand for video meetings stayed steady, matching those opting for in-person visits. No matter the circumstances, domestic abuse is never acceptable. We urge victims to come forward so we can help.”
Calls Drop But Danger Remains
In early March 2021, Sussex Police received 1,715 domestic abuse calls—down slightly from 1,795 in the same period last year. The steady lower numbers during lockdown suggest some victims still struggle to report abuse or feel unable to seek help.
“If you’re experiencing domestic abuse, you are not alone,” said Rayland. “We understand the complexities and want to help victims break the cycle and rebuild their lives. When you’re ready to talk, we’re ready to listen.”
Katy Bourne, Sussex Police and Crime Commissioner, praised the force’s rapid response, saying: “Chief Constable Shiner and her team have gone the extra mile to protect victims during lockdown and beyond. Their work deserves this recognition.”
Emergency Help and Silent 999 Code
If you or someone you know is in immediate danger, call 999. If you cannot speak because the abuser is nearby, press ‘55’ after dialling to silently alert the operator and get help fast.
