Social tariffs, offering discounted broadband, phone, and water packages for people on benefits, are being underused as millions remain unaware of their availability. These tariffs provide affordable options for essentials like broadband while maintaining the same service quality as standard packages.
Consumer champion Martin Lewis recently highlighted these tariffs on his show, prompting a surge in interest. These packages are available for people receiving Universal Credit, Pension Credit, and other qualifying benefits, providing a lifeline to lower living costs.
What Are Social Tariffs?
Social tariffs, sometimes called “essential” or “basic” plans, are significantly cheaper alternatives to standard broadband and phone services. Prices start as low as £10 per month and typically range up to £23 for unlimited broadband. Many offer broadband speeds above 30 Mbps, which is suitable for streaming, online shopping, and keeping in touch with family and friends.
The packages often come with added benefits, such as no mid-contract price increases. Setup costs, if any, are minimal, and some providers even allow customers to switch contracts without paying early exit fees.
How to Apply for Social Tariffs
- Check if your provider offers social tariffs: Ofcom provides a list of current social tariffs. Contact your provider to see if they offer these discounted packages and ask to switch.
- Switch providers: If your current provider doesn’t offer a social tariff, you can move to one that does. Some providers may waive early termination fees to allow customers to switch.
Examples of Social Tariff Offers (January 2025)
- BT Home Essentials Unlimited:
- 36 Mbps: £20/month
- 67 Mbps: £23/month
- EE Basics: Up to 25 Mbps, £12/month
- NOW Broadband: 36 Mbps, £20/month
- Sky Broadband Basics: 36 Mbps, £20/month
- Virgin Media Essential Broadband:
- 15 Mbps: £12.50/month
- 54 Mbps: £20/month
- Vodafone Fibre 2 Essentials: 73 Mbps, £20/month
- O2 Essential Plan 5G: £10/month
Eligibility Criteria
You could qualify for social tariffs if you or someone in your household claims benefits such as:
- Universal Credit
- Pension Credit
- Jobseeker’s Allowance
- Employment and Support Allowance
- Income Support
Some providers also include recipients of Personal Independence Payment and Attendance Allowance. The person receiving the benefit must be the main account holder for the contract.
Why This Matters
For many households struggling with rising living costs, these tariffs could significantly ease financial burdens. By switching to a social tariff, eligible individuals can save money without sacrificing essential connectivity.
More Information
To explore social tariffs, check the list provided by Ofcom or contact your provider directly. If your provider doesn’t offer social tariffs, consider switching to one that does.
