A woman has been banned for life from Asda in Bexleyheath following an incident involving her assistance dog, leading to widespread discussion and controversy. The woman, who relies on her assistance dog named Genie, has shared her experience online, receiving support from those who witnessed the incident and helped her afterwards.
According to the woman’s account, she was asked to leave the store by a security staff member who demanded to see ID or a dog license for her assistance dog. She explained that assistance dogs are not legally required to have a license, a policy that has been obsolete for decades. Despite her efforts to explain, the situation escalated, and she was banned from the store.
The woman expressed her gratitude to the bystanders who spoke up for her during the dispute and to those who supported her during a panic attack that followed the incident. She wrote: “I am so forever grateful to the amazing people who helped me calm down in my panic attack afterwards. While this event was traumatic and painful, those of you who spoke up and reminded the staff and me of my rights mean the world.
She also mentioned visiting other shops in the area, including The Movie Shack Community, M&S, Yours, and B&M, where staff members were understanding and kind, helping her feel more at ease despite the earlier encounter.
In her social media post, the woman highlighted her appreciation for the kindness she received throughout the day and shared her intention to report the incident to the police for discrimination. She thanked the police officer who assisted her, explaining her rights and encouraging her to file a report.
The incident has sparked debate online, with some questioning Asda’s policies and training when it comes to assistance animals. Under UK law, assistance dogs are permitted in most public places, and businesses must make reasonable adjustments to accommodate those with disabilities. Many have voiced support for the woman, criticizing the store’s actions as discriminatory.
Others, however, have pointed out that the security staff may have been following protocol and emphasised the need for clear guidelines in such situations.
Asda has yet to issue an official statement regarding the incident, leaving many to wonder whether the ban will be reviewed or if further training will be provided to staff members to handle such situations appropriately in the future.
The woman’s post has gained traction, with supporters rallying behind her and urging the store to reconsider its stance.
