Tunbridge Wells is parched as over 6,000 households face a water crisis after Pembury treatment works was forced to close. A dodgy chemical batch has brought supplies to a grinding halt, leaving locals scrambling for taps left dry for a second day running.
What Went Wrong at Pembury?
South East Water confirmed the shutdown yesterday afternoon following the discovery of a faulty chemical batch at the Pembury treatment plant. Incident manager Matthew Dean said:
“Our Pembury treatment site has stopped working due to a bad chemical batch resulting in the water treatment works site shutting down. We’re sorry for the disruption to our customers.”
Thankfully, the water still flowing in other areas is safe and does not require boiling.
Desperate Measures: Bottled Water and Emergency Support
As residents face dry taps and plummeting water pressure, South East Water has sprung into action. They’re distributing bottled water, prioritising 1,700 vulnerable customers registered on their Priority Services Register who can’t reach collection points.
- Bottled water stations are being set up across Tunbridge Wells.
- Bottled water deliveries made to care homes.
- Water tanker arranged to support Tunbridge Wells Hospital.
Matthew Dean added, “We expect to replace the affected chemical batch with a fresh supply today and are moving water around the network to restore supply ASAP.”
How You Can Stay Informed and Get Help
South East Water urges customers to visit southeastwater.co.uk/psr to sign up for their Priority Services Register if they need extra assistance.
The firm continues flow and pressure testing to pinpoint exactly who is affected and vows to updates as the situation evolves.
Residents are advised to keep an eye on official channels and prepare for a few more days of disruption while repairs are underway.
