O2 has announced it will discontinue its pay-as-you-go (PAYG) data-only SIM service later this month, impacting thousands of customers who rely on the mobile broadband and iPad service.
Service Shutdown Details
- The PAYG Mobile Broadband & iPad services will be officially discontinued on 31 January 2025.
- Customers have been notified via email and are advised to use up any remaining data before the shutdown.
- For those with unused data, refund requests can be made by contacting O2 customer services at 0344 8090222.
Official Customer Notification
O2 has sent the following email to affected customers:
“We’re sorry to let you know that we’re removing our Pay As You Go Mobile Broadband & iPad services from our portfolio on January 31, 2025. Our customer account management portal will be closing on December 17, 2024. You can continue to use your service until January 31, 2025, after which time your service shall cease.”
O2’s Statement on the Closure
An O2 spokesperson told The Sun:
“On 31 January, we are removing our PAYG Mobile Broadband and iPad services, which have not been available for new customers since August.
We have recently written to the small proportion of customers who will be impacted by this change, and they can contact us directly should they require any further information or support.
O2 customers can continue to benefit from a wide range of great-value PAYM SIMs across iPad, tablets, and mobile broadband.”
Impact on Customers
- Previously, customers could get:
- 1GB for £3 (valid for 24 hours)
- 2GB for £10 (valid for 90 days)
- 8GB for £20 (valid for 90 days)
- 12GB for £30 (valid for an entire year)
- Those who opted for long-term plans, such as the £30 for 12GB yearly package, will be particularly affected by the shutdown.
Next Steps for Customers
- Use any remaining data before 31 January 2025.
- Apply for a refund if you have unused data by calling 0344 8090222.
- Consider switching to an alternative O2 plan or other network providers for mobile broadband services.
O2’s Recent Developments
- The provider has discontinued new sign-ups for these services since August 2024.
- O2 has recently launched an AI-powered scam call detection tool.
- Virgin Media O2 has expanded access to the National Databank to all O2 stores.
Customers impacted by this decision are encouraged to reach out to O2’s customer service for support regarding refunds and alternative mobile broadband options.
